Information

Shipping & Returns

Everything you need to know about order processing, shipping, deliveries, returns, and refunds before placing your order with Bharti Heritage.

Order Processing

Carefully Prepared for You

Every Bharti Heritage order is thoughtfully prepared and quality-checked before dispatch to ensure it reaches you in excellent condition.

Orders are typically processed within 1–3 business days after successful payment confirmation. During festive seasons, product launches, or promotional events, processing times may vary slightly.

Shipping

Safe & Reliable Delivery

We partner with trusted courier services to deliver your order safely across India.

Once your order has been dispatched, you’ll receive a shipping confirmation along with a tracking link via email or SMS.

Estimated Delivery

Metro Cities: 2–5 Business Days
Other Cities & Towns: 4–8 Business Days
Remote Locations: Delivery may take additional time depending on courier availability.

Please note that delivery timelines are estimates and may vary due to weather conditions, public holidays, or unforeseen logistics delays.

Shipping Charges

Transparent Shipping

Shipping charges, if applicable, will be displayed during checkout before payment.

Any promotional free shipping offers will be clearly communicated on the website.

Order Tracking

Stay Updated

Once your order has been dispatched, you can track its journey using the tracking information shared via email or SMS.

If you’re unable to locate your tracking details, please contact our customer support team.

Returns & Exchanges

Shop with Confidence

Customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us process your request efficiently, please share:

Your Order Number
Clear photographs of the product
Photographs of the packaging (if applicable)

Our team will carefully review your request and guide you through the next steps.

Return Eligibility

Products are eligible for return or exchange only if they:

Are unused and unwashed.
Have all original tags attached.
Are returned in their original packaging.
Are in the same condition as received.

Products showing signs of use, alteration, or damage after delivery may not qualify for return or exchange.

Non-Returnable Items

The following products are generally not eligible for return unless received damaged or incorrect:

Customized or personalized products
Altered products
Clearance or sale items (if applicable)
Gift Cards (if applicable)

Refunds

Refund Process

Once the returned product has been received and successfully inspected, eligible refunds will be processed to your original payment method.

The time required for the refund to reflect in your account depends on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or differs from what you ordered, please contact us within 48 hours of delivery.

We’ll investigate the issue and work towards a prompt resolution.